Failed To Create A Phonebook Entry |Fix This Error
If you are logged on to your PC or laptop using a Guest account. Try to logon using an account with Administrative rights and then try if you are getting the same error ”Failed to create a phonebook entry". If the answer is yes, then try the following…
For Windows XP Operating System:
First ensure show hidden Files & Folders is checked under folder options.
From My Computer select Tools followed by Folder Options then View. Under Advanced settings tick Show Hidden Files and Folders then select Apply, then OK.
Browse to C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Connections\Pbk
Right click on Rasphone file and click Properties.
If the Read Only box is checked, remove this, then select Apply then OK. Rename the folder called pbk to pbk.old close the window and re-test connection.
For Windows Vista And Windows 7 Operating Systems:
First make sure that show hidden Files & Folders is checked.
From Computer select Organise followed by Folder and Search Options then View. Under Advanced Settings tick Show Hidden Files and Folders then select Apply, then OK.
- Browse to C:\Users\username (this will be your user name that you used to log into the system)\AppData\Roaming\Microsoft\Network\Connections\Pbk
- Right click on the Rasphone file and click Properties.
- If the Read Only and Hidden box is checked, remove this then select Apply then OK.
- Rename the folder called pbk to pbk.old close the window and re-test connection.
If you are still getting the "Failed to create a phonebook entry" error please try the steps below:
Browse to Control Panel > Administrative tools > Computer management > Services and Applications > Services
Locate the following services:
1. Telephony
2. Network Connections
3. Remote Access Connection Manager
4. Remote Access Auto Connection Manager
Right click and select Properties. On the General tab, next to Start Up type, select Automatic followed by OK.
Reboot the PC or Laptop and try connecting again.
